Refund policy
Return & Refund Policy
At Lumera, we want you to love your purchase. If you are not completely satisfied, we offer a straightforward return process.
1. 30-Day Return Window
You have 30 days from the date you receive your item to request a return. Requests made after 30 days are not eligible for a refund.
2. Return Conditions
To qualify for a refund, your item must be:
- Unused, undamaged, and in the same condition you received it.
- In its original packaging, including all accessories, manuals, and cables.
3. How to Start a Return
To initiate a return, please email us directly at support@lumeraonline.shop with your order number. We will send you the return shipping address and instructions. Please do not send items back without contacting us first.
4. Shipping Costs
Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service.
5. Damaged or Broken Items
If your mirror or organizer box arrives broken or defective, please contact us at support@lumeraonline.shop within 48 hours of delivery with a photo of the damage. We will send you a free replacement immediately.
6. Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed back to your original payment method within 5 to 7 business days.
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