Shipping policy

Shipping Policy
Thank you for shopping at Lumera. We are dedicated to delivering your premium vanity and beauty lighting essentials as safely and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipping Destinations
We currently ship exclusively to the United States. All orders are shipped with secure, end-to-end tracking numbers.
2. Order Processing Time (AutoDS Fulfillment)
All orders are automatically sent to our fulfillment network via AutoDS.
  • Processing Window: Please allow 1 to 3 business days for order verification, quality checks, packaging, and sorting at our logistics hubs before your package is dispatched.
  • Orders are not processed or shipped on major federal holidays.
3. Estimated Delivery Times
Once your item is dispatched from our fulfillment center, your package will arrive within our standard shipping window:
  • Standard Secure Shipping: 7 to 14 business days after transit begins.
  • Please note: Delivery times are estimates and may occasionally experience slight delays due to carrier transit volumes, customs clearings, or weather conditions.
4. Shipping Rates
  • Standard Shipping: Standard trackable shipping is calculated at checkout based on promotional events.
  • Note: Any promotional Free Shipping offers apply strictly to standard delivery options within the United States.
5. Shipment Tracking
Once your package is packed and leaves the warehouse, you will receive a automated shipping confirmation email containing your tracking link (e.g., USPS, DHL, or YunExpress tracking protocol). You can track your package directly on our website or via the link provided. Please allow 48 hours for tracking information to update.
6. Lost or Missing Packages
Lumera is not responsible for packages that are lost or stolen after they are successfully marked as "Delivered" by the carrier. If your tracking status shows your package was delivered but you cannot find it, please check with your local post office or neighbors before contacting customer support.
7. Contact Information
If you have any questions regarding your package's delivery or transit status, reach out to our dedicated support team at support@lumeraonline.shop.